Leading, Learning and Laying the Course Through COVID-19
Best practices to make a daunting task manageable

This presentation demonstrates how CHOC adapted to the barrage of issues that were faced during COVID-19. The hospital command center (HCC) implemented day care for staff families, outdoor preprocedural drive-through testing, staff guidance and information sharing through “Source of Truth” messaging and two-way situational reporting amongst coalition peers. Documenting all activities through a virtual HCC tool with over 6,000 activity log entries over 36 operational periods has proven to be a best practice that made a daunting task manageable.


  • Christopher Riccardi, CHSP, CHEP, Manager, Emergency Management & Business Continuity
  • Calvin Fakkema, Director of Support Services, Children’s Health of Orange County (CHOC)

Downloadable Materials: