Across the United States, 211 offers no-cost confidential
services to anyone in need. This includes crisis and emergency
services such as food, utilities, housing, health, human
trafficking, veterans, and jobs.
This “Crisis and Emergency Risk Communication Tool Kit” provides
detailed resource materials to assist in effectively managing and
communicating during an emergency or crisis. The Tool Kit
is specifically designed to support writing and implementing a
crisis communication plan. A crisis communication plan
clearly defines your goals, objectives and actions. It
provides specific guidelines and instructions for communicating
The FCC designated 2-1-1 to provide public access to
information about and referral to health and human services.
2-1-1 achieves its greatest potential when it brings together the
existing comprehensive information and referral services in
communities and expands those services into previously unserved
This guide is for the people who write the words, who take the
pictures, and who tell the stories about the events in our
world—both ordinary and extraordinary.
This guide is intended to provide information about how the
public health system is preparing for and will respond to
previously unthinkable events, such as September 11. More
specifically, the guide’s intent is to offer the best possible
information about the worst-case scenarios.
This information was compiled to prepare our community members to
deal with emergencies. The information is easy to read,
translated into different languages and is available free without